UltraVNC is not an alternative to TeamViewer. Make that part of their offboarding process to remove their remote support software from all users desktops. You can even keep the icons and names of the shortcuts the same a lot of the time.
Even if you use MSPs for your help desk, it's not difficult to clean up the remote support applications one MSP uses and switch to another. There are a lot of reasons to do this, and very few reasons not to do it. They would use it most of the time when they call the helpdesk.Įnterprise workstations have other pieces of software that end users would see as bloatware, but it doesn't matter because they aren't their personal computers and they don't get to decide what is out into the workstation. But it's totally normal for work related shortcuts to be on everyone's desktops (remote support shortcut, folders with important docs/shortcuts for all users, etc.) You don't put notepad++ on their desktop even if you push it to all workstations. You put the icon on their desktop that they need.
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